We believe that through the decisions we make and the actions we take now, we can make a real difference to further improve the lives of pets across the UK; enhance the experience of our talented colleagues, the clients we serve and the communities we operate in; and protect the world for our shared benefit in the years to come.

Our Better World Pledge operates under the three pillars – pets, people and planet.
Environmental champions
One of our current efforts is to segregate and dispose of waste appropriately, reducing, reusing, and recycling where possible:
- We perform a regular waste audit
- We split our paper and plastic packaging to send it for recycling separately.
- Routine segregation of clinical/offensive waste to reduce the volume of incinerated clinical waste, therefore reducing emissions from high-temperature incineration and saving money!