Our little in-store clinic may be small but it is mighty! Opened in 2016, it has had it's fair share of challenges but withstood the storm. Now in a lovely phase of growth and with a stable team in place, we are committed to seeing the practice grow and succeed in providing care and compassion to its patients, clients and staff members.

Our clinic family and the wider company are committed to a learning culture, ensuring ample opportunities for professional development. As a small team, it is easy to highlight and develop people’s interests and skills through encouraging continued learning in vets, nurses and support staff alike. New graduate vets are enrolled in a fantastic 2 year graduate program which offers a quality line up of CPD and networking opportunities, as well as providing that much needed peer support.

Keeping lines of communication open between each member of the team is a top priority. We hold whole team meetings once monthly whenever possible to facilitate collaboration and ideas sharing. Everyone in the clinic is valued and has great worth within the team and as such we ensure that all staff members feel safe to speak up and share their thoughts and feedback through fostering a psychologically safe environment. We recognise the vital role that looking after our whole selves plays in being able to show up and do the best we can day-to-day, so we do our best to keep our clinic a fear-free zone where we are curious, and non-judgemental.

We have a varied caseload seeing a variety of patients. There is a good balance of consults vs operations/procedures and time given for administrative tasks. We are closed out of hours and have a good relationship with our local off site OOH service provision allowing us to offer quality medicine during the day and entrusting our patients to the hospital overnight.