We strongly believe work needs to be a positive place where each individual member can flourish and feel like they are included and celebrated for the qualities they bring to the practice.

Wellbeing is incentivised with real life adjustments made to the way our practice functions to streamline our workflow and make sure everyone is doing the job they really want to do. These examples include:
- All routine health check appointments are booked as half hour appointments - although we can't guarantee that there aren't emergencies that need to be fitted in this gives us plenty of time to get a great job done!
- all new dog and cat patient registrations have to sign up to our complete care plan when joining us - this means nurses get great continuity during puppy and kitten routine consultations and the team don't need to worry about whether a pet is up to date with their parasiticide treatment or annual vaccinations at every appointment. We can promote genuine preventative healthcare in a holistic and easy way.
- We automatically send out parasiticide products to clients on the health plan through Emily and Robyn who work from home and mastermind the whole operation, dramatically reducing incoming calls to the practice and stopping that phone ringing! There is a choice of different products available for each patient.
- Every team member works different types of shifts tailored to their needs.

The list goes on! find out more below about how we monitor and keep track on the things we're doing well and the things we need to improve. Wellbeing is a dynamic team led initiative which changes over time to reflect the needs of our team.