We have recently opened our own emergency & out-of-hours service, and we are growing our client base and need to add to our already brilliant receptionists.

At Westport Veterinary Clinic, our reception team is the cornerstone of the client experience. We are currently looking for a professional, compassionate, and highly organised individual to join our front-of-house team.

This is more than just a desk job — our receptionists are vital members of the clinical support team. From managing busy phone lines to offering comfort to worried pet owners, your role directly impacts the care we provide.

What We’re Looking For:
Excellent communication skills – calm, clear, and empathetic, even under pressure

Strong organisational ability – able to juggle multiple priorities without missing details

Team player attitude – happy to collaborate across departments and lend a hand when needed

Professionalism and discretion – maintaining confidentiality and a high standard of conduct

Genuine compassion – for animals and the people who care for them

About Us:
Westport Veterinary Clinic is built on a foundation of compassion, clinical excellence, integrity, and teamwork. Our high standards apply to everything we do — from patient care to the way we answer the phone. We believe a well-run reception desk is critical to both our efficiency and our client relationships.

Key Responsibilities:
Welcoming clients and managing check-ins with professionalism and empathy

Handling telephone and email enquiries efficiently and accurately

Processing payments, booking appointments, and coordinating repeat prescriptions

Supporting the clinical team in maintaining a smooth workflow

Upholding our clinic values in every client interaction

What We Offer:
A supportive, experienced team that values each other and the work we do

Full training and ongoing support

A professional but friendly environment where high standards are matched by strong team spirit

Opportunities for development and growth within the practice

Position Details:
Salary: £12.21-14.21/hr (DOE)
Hours: Full-time or Part-time - This could be a job for one or two people - happy to discuss what hours are required, as we can be flexible and we want the right person... or persons!
Holidays: 28 days annual leave
Pension scheme
Additional Benefits:
Staff discount on veterinary services and products
Employee Assistance Programme
BVRA membership
Opportunities for professional development
Increasing maternity benefit & sick pay with service

We are looking for someone who aligns with our values - doing what's right, striving for excellence, communicating with clarity and supporting the team. Someone who is interested in furthering their qualifications would be an added bonus, as we are live for constant learning.

Whilst an experienced veterinary receptionist would be amazing, we really want to up our game in the front of house skills, so any hospitality training would be welcomed.

Stuart originally came to Westport Vets, Linlithgow in 2011, as an assistant veterinary surgeon, and quickly made partner, after the original owner sadly passed away. In 2018, WPVC acquired two additional branches, in South Queensferry & Edinburgh, after the owner retired. In 2020, Stuart accomplished his dream by buying out his old partner, who was also retiring, and became sole owner to Westport Veterinary Clinic.

Stuart's aim at WPVC is to make the workplace as enjoyable as possible and to achieve this, he has invested heavily both in the team and the equipment. With our team, we ensure their health and wellbeing is looked after by regular in practice events and a healthy social life. All the branches, including the tiny one in Edinburgh, have a fantastic range of equipment to help the team carry out their daily job well.
Stuart's aim is to keep as much of the veterinary work in-house and refer as little as possible, which allows the team to build and develop their skillset and allows our clients to spend their money wisely, rather than referral fees.

The whole team is valued and encouraged to pursue their interests - whatever they may be. Lifelong learning is an integral part of the WPVC ethos and is strongly supported both morally and financially!

As we have an amazing team, and have trained many of our own nurses, we have been fortunate to grow without the need to actively advertise very often. Whether we are advertising or not, if you like what you see please just get in touch. We are always happy to meet up, show you around and discuss opportunities.