This role is based full time in our Stafford office.

As our practice has grown, the demands of managing both our clinical team and the operational side of the business have increased. We recognised the need for a dedicated Practice and Operations Manager to ensure our Midlands services run smoothly and continue to deliver the highest standards of compassionate care.

Key Responsibilities:

Team Management: Lead and manage a dedicated team of vets, fostering a positive and productive work environment.

HR and Health & Safety: Oversee HR functions and ensure compliance with health and safety regulations.

Operations Management: Ensure the smooth day-to-day operations of the practice, including fleet management and stock control.

Procedures and Protocols: Maintain and update practice procedures and protocols, ensuring best practices are followed.

Tech and IT Support: Provide light tech and IT support as needed.

Recruitment and Interviews: Manage recruitment processes and conduct interviews.

Financial Tasks: Handle financial tasks.

Rota Management: Manage staff rotas, holidays, and absences.

Weekend Work: Work alongside our reception team on Saturdays; working a fixed rota of alternating 4 and 5- day weeks.

Part of online consulting team (full training provided)

Take part in events (full training provided)

-Pension
-RCVS and VDS paid
-CPD allowance

We are looking for a strong communicator with leadership skills. The tasks within this role require a proactive person with a problem-solving mindset and attention to detail.

Requirements:

Proven experience in operational management, practice management or a similar role.

Strong leadership and team management skills.

A structural approach with good time management.

Excellent organizational and multitasking abilities.

Knowledge of HR, health and safety regulations.

Basic tech and IT skills.

Experience with financial tasks.

Ability to work independently and as part of a team.

Flexibility to work Saturdays.

Registered Veterinary Nurse (RVN): Required qualification.

At Dignipets we have 10 years of experience in supporting pet carers with the end-of-life journey of their pet, and 5 with years supporting vets running an end-of-life service in their own area. We are a close knit community that all work from home. All of our partners wanted ownership and work for their own business but at the same time enjoy the support of like minded vets and nurses. That is how Dignipets has grown and keeps growing.

If you are passionate about making a difference and have the skills and experience we are looking for, please send your CV and cover letter to maja@dignipets.co.uk.